Terms of Service

These terms cover your use of reelhaus.one and the ReelHaus service. By using the site, booking a call or buying a plan, you agree to them. If you do not agree, please do not use the site or the service.

Who we are

ReelHaus is run from Sydney, New South Wales, Australia. In these terms, "ReelHaus", "we", "us" and "our" mean the business that runs ReelHaus and reelhaus.one. "You" means the person or business using the site or buying the service.

If you are signing up for a business, you confirm that you have the authority to bind that business.

Your agreement with us

When you buy a plan, you will receive an order or agreement from us that names your plan, your price and your start date. These terms apply to that agreement. If the two conflict, the signed order or agreement wins.

What the service is

ReelHaus is a done-for-you short-form video service. We make original reels for your brand, and we post them every day across a network of Instagram and TikTok pages that we run. The pages link back to you.

Each plan includes: a content plan and niche research, hook writing and production, page setup and ramp, posting, per-page tracking links, a live dashboard and weekly report, more variants of what is winning, and our volume guarantee. Nothing else is added to your monthly bill. Setup, which builds and brands your page network, is 3 times your monthly price, or free when you commit to 6 months. If you end a 6-month plan before month 6, the setup fee is due then.

The free call

The discovery call is free and lasts about 15 minutes. It does not commit you to anything. On the call we learn what you sell and recommend a plan.

Plans and prices

Prices are in US dollars a month. Australian clients can be quoted in Australian dollars on the call.

We may change the prices on this site for new clients at any time. The price in your signed order stays the same for the term of that order, unless we both agree otherwise in writing.

Billing

The first month is paid upfront. How later months are billed, and how you pay, is set out in your order.

You are responsible for any taxes that apply to your purchase. If you do not pay on time, we may pause posting until you do, and we may end the agreement under the "Ending the agreement" section.

Minimum term, renewal and cancelling

Every plan has a 90-day minimum, counted from the start date in your order. After the 90 days the plan continues month to month.

If you cancel during the 90-day minimum, the fees for the rest of the 90 days are still owed, unless your order says otherwise.

After the minimum, you can cancel by telling us in writing. Your order sets the notice period. We will stop posting at the end of the month you have paid for. You do not get a refund for a month already paid, except where the volume guarantee below gives you a credit or where the law gives you a right to one.

You can ask to move to a bigger plan at any time. A move to a smaller plan starts from your next billing date.

What we need from you

To start, we need your niche, your links and your brand assets. You can also send footage if you would like us to cut that instead of making content from scratch. The price is the same either way. You will complete a short onboarding form.

Our target is to have your pages live within 7 days of onboarding. This is a target, not a promise. New pages ramp up before they post at full volume, so judge the first month as a whole, not the first week. If you are slow to send what we need, the date moves back.

Our volume guarantee

Every post in your plan goes live, or you get a pro-rata credit for the difference. Your monthly post count is guaranteed even if a platform removes a page. If a page goes down, we replace it.

If we post fewer reels in a billing month than your plan includes, we will credit you the same share of that month's fee as the share of reels we missed. For example, if we post 10% fewer reels than your plan, you get 10% of that month's fee back as credit.

No guarantee of views or results

We guarantee that the posts in your plan go live. We do not guarantee how many people will see them, or any number of views, likes, followers, clicks, leads or sales. Some posts will do better than others. That is normal on short-form video, and it is why we post at volume.

Every page is a real account. We do not use bots, and we never buy views. Results depend on many things we do not control, including your product, your offer, your link and the platforms' own systems.

The page network

The Instagram and TikTok pages in the network are real accounts that we own and run. You do not own them, and you do not receive their logins. We build, run, change, rename and replace the pages as we see fit to deliver the service. If you leave, the pages stay ours.

We post through the official Instagram and TikTok APIs. Any post that promotes your product or brand is labeled as a promotion, as the rules of those platforms and the advertising laws in your market require. You agree not to ask us to post anything unlabeled or misleading, and not to ask us to hide that a post promotes you.

Platforms change their rules and sometimes remove accounts or posts. We try to keep the network running and we replace pages that go down. We are not responsible for a platform's decisions, outages or rule changes.

Your content and our license to use it

You keep ownership of your brand, your name, your logos, your footage and everything else you send us ("Your Content"). You give us a non-exclusive license, for the length of the agreement and for as long as posts remain live on the network, to use, copy, edit, cut and post Your Content, and to use your name, logo and link, to make and publish reels for you.

You confirm that you have the right to give us Your Content and the license, and that Your Content and your product do not break the law or anyone else's rights. You agree to pay us back for losses and costs caused by a claim that Your Content or your product broke the law or someone's rights.

We may refuse or remove content or a product that we think is unlawful, misleading, unsafe or against platform rules.

Who owns the reels we make

The pages are ours, as described above, and you keep ownership of Your Content. Who owns the reels we make for you, and how you may use them after the agreement ends, is set out in your order.

Results and case studies

We may publish measured, dated results from your campaign, such as posts delivered, views and link clicks, together with your name and logo, only after you have approved the specific numbers and wording in writing. You can ask us to publish them without your name.

The client dashboard and reports

You will get a login to the dashboard and a weekly report. Keep your login private. You are responsible for what happens under your login. Tell us if you think someone else has it.

The numbers in the dashboard and reports come from the platforms and our tools. They may be delayed, rounded or revised, and may differ from what you see elsewhere.

Rules for using the site and service

You agree not to:

• break the law, or use the service to promote anything unlawful or deceptive
• send us content you do not have the right to use
• scrape the site, copy it in bulk, probe or attack our systems, or try to get around any login or limit
• send spam or false information through our forms
• use our name, brand or content in a way that suggests we back you, without our written permission

We may suspend or end access if you break these rules.

Our site and content

The site, the ReelHaus name and logo, and the content on the site belong to us or our licensors. You may view and share links to the site. You may not copy or reuse our content for another business without our written permission.

The site is a general description of our service. If something on the site does not match your signed order, the order wins.

Third-party platforms and services

The service depends on Instagram, TikTok, Meta and other tools we use. Their terms and policies apply to their products. We are not responsible for them, for changes to them, or for downtime or loss of access outside our control.

Privacy

How we handle personal information is explained in our Privacy Policy.

Disclaimers

The site is provided as it is. We take care with the service, but except for what we promise in these terms and in your order, we do not give any other promises about results, uptime or fitness for a particular purpose, to the extent the law allows.

Nothing in these terms excludes or limits any right or guarantee that cannot lawfully be excluded, including rights under the Australian Consumer Law.

Limit of liability

To the extent the law allows:

• we are not liable for indirect or consequential loss, or for loss of profit, revenue, business, data, goodwill or opportunity
• our total liability to you for all claims under an agreement is limited to the fees you paid us in the 3 months before the claim arose, and
• where the law does not allow us to exclude a liability, our liability is limited, at our choice, to supplying the service again or paying the cost of having it supplied again.

Your credit under our volume guarantee is not affected by these limits.

Ending the agreement

Either of us may end the agreement for serious breach if the other does not fix it within a reasonable time of written notice. We may end it straight away if you do not pay, if your content or product breaks platform rules or the law, or if continuing would put our pages or accounts at risk.

When the agreement ends, we stop posting for you, your dashboard access ends, and fees you owe become due. The page network stays ours. The sections on payment, ownership, the license we hold to leave existing posts, liability and governing law continue after the agreement ends.

Confidentiality

Each of us will keep the other's non-public business information confidential and use it only for the agreement, unless the law requires disclosure. This does not cover information that is public or that we already had.

Things outside our control

We are not liable for a delay or failure caused by something outside our reasonable control, such as a platform outage, a change of platform rules, an internet or power failure, or a government action.

Changes to these terms

We may change these terms. We will update the date at the top. For clients with an active agreement, we will give reasonable written notice before a change that affects them, and you may cancel before it starts if you do not agree. Changes that only affect the website apply when we post them.

Governing law

These terms are governed by the laws of New South Wales, Australia. Each of us submits to the courts of New South Wales.

General

These terms and your signed order are the whole agreement between us on the service. You may not transfer your rights to someone else without our written consent. If a part of these terms is found invalid, the rest stays in force. If we do not enforce a right straight away, we have not given it up.

Contact

ReelHaus, Sydney, New South Wales, Australia
Email: hello@reelhaus.one